FAQs

REMNANT SALE FAQs  (this sale is online only)

 

If I add pieces to my cart, will they be saved for me until I check out?

No, remnant pieces are only yours when you have checked out and successfully paid for your order.

I am outside the UK, should I choose Tracked Shipping or Untracked (EU or Worldwide) Shipping?

We recommend choosing EU Tracked or International Tracked for your order, especially since we are not usually able to replace any fabric bought in the remnant sale as these are one-off pieces.

If you choose EU Shipping or Worldwide, your parcel will ship with Royal Mail’s (UK postal service) regular airmail, which does not provide a tracking number.

We offer the option to purchase untracked shipping because we want to offer you a choice of prices on postage.

Please note that we will not be able to supply a tracking number for orders with “EU Shipping”/”Worldwide”. Please also note that we are not able to resolve queries regarding untracked deliveries (to destinations outside the UK) any sooner than six weeks from the date of dispatch.

If I place multiple orders, can I combine them to save on shipping costs?

We will be very glad to combine orders for you. However, please note we can only combine your orders if you send us an email within 12 hours of ordering to orders@alicecaroline.co.uk, with the subject heading “Combine my orders”. Please quote the order numbers you would like to be dispatched together, or indicate the number of orders you wish to combine (i.e. two or more).

If we receive an email from you in this format then we will dispatch your two (or more) orders together. Your postage refund will be processed within 7 days. Your refund will be calculated as follows: the total amount that you have paid in postage across all orders, minus the amount that it costs us to send your package.

 

I’ve placed an order in the sale, can I add to it with an order by email (e.g. a bespoke order)?

Absolutely. If emailing, please send an email to orders@alicecaroline.co.uk with the subject heading “Add to my order” and please quote your order number in the email. We can only add to orders if we receive an email with this subject heading. Please note, as we will be processing a high number of orders, we will put the fabrics from your already-paid-for order aside and will be able to help you with your request in the week commencing 23rd October.

I’ve placed an order in the sale, can I add to it with an order by phone?

We’ll be glad to do our best to accommodate your request. However, we will be processing a high volume of orders so we may need to put your order aside and help you in the week commencing 23rd October.

I’ve placed an order in the sale and I need it urgently!

We are keen to help, however please note that we will be processing a high volume of orders. Please call us on 01386 725 000, Monday to Friday 9am-5.30pm, if you need your order to dispatch urgently, and we will do our best to accommodate your request. Next Day Delivery for UK customers will not be available as an online purchase during this time but again, we are keen to help so please contact us if you have an urgent deadline to meet and we’ll do our best to help.

I’ve placed an order in the sale and I haven’t received a dispatch confirmation yet!

Please check your spam folder as notifications sometimes end up there. We will be working hard to ship remnant sale orders as quickly as possible. Our anticipated dispatch time (i.e. from placing your order to posting your order from our studio) in the period after the remnant sale is 4-5 working days. 

 

Help! It says at the top of the page that there are lots of results (i.e. pieces in the remnant sale) but I can’t see more than a few!

You should be able to see 25 product listings per page – please scroll to the bottom of the web page and find the arrows that allow you to navigate forwards and backwards through the pages.

 

SEWING AND FABRIC FAQs

Q: How wide is Liberty Tana Lawn?
A: 137cm or 54″

Q: Can I use Liberty Tana Lawn for quilting?
A: Yes you can. Liberty fabric is wonderful for quilting. Super-soft, it’s wonderful to work with and the timeless prints will make your project an heirloom to pass down the generations.

Q: Can I use Liberty Tana Lawn for dressmaking?
A: Liberty fabric is suitable for all sorts of dressmaking projects. It’s lovely to work with and behaves really well with a sewing machine. It’s great for little girls’ dresses, bridesmaids’ dresses, tops, tunics, shirts and pretty much anything else you can think of!

Q: Should I pre-wash Liberty Tana Lawn before I use it?
A: There is no need to pre-wash Liberty fabric before using it in sewing projects. Because it is such a high quality fabric the shrinkage is negligible.

Q: How should I wash it if I want to?
A: Wash at 30 degrees (although I bung mine in at 40 with my normal wash and it’s fine). To keep it looking its best use a laundry powder or liquid that doesn’t contain bleach.

Contact us

If you’d like to get in touch to ask a question or place an order:

Send us an email to fabric@alicecaroline.co.uk or

Give us a call between 9am and 5pm GMT:  (0044) 1386 725 000

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