Terms and Conditions


UK : Your parcel will ship first class Royal Mail as standard. You can also choose Next Day Delivery, please check our Delivery and Returns page for more information on this service.

INTERNATIONAL : Your parcel will ship with Royal Mail postal service regular airmail which does not provide a tracking number. If you would like to purchase tracking and insurance please do so on checkout or let us know here.

Any problems/questions we’ll be glad to help, please contact us. Any non-delivery of goods must be reported to us within ten weeks of placing your order. Unfortunately we are not responsible for loss of goods if an incorrect or incomplete shipping address is supplied.

Returns & Cancellation

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods. Items must be returned to us, in their original condition within 28 days of purchase. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer.

Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

In order to serve you most efficiently, reputable third-party banking (including PayPal) handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Contact us

If you’d like to get in touch to ask a question or place an order:

Send us an email to fabric@alicecaroline.co.uk or

Give us a call between 9am and 5pm GMT, Mon-Fri:  01386 725 000

If calling from outside the UK: 0044 1386 725 000

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