Terms and Conditions

General

When you place an order with us (on the website, by phone, or by email), you agree that all information you provide is correct, accurate and complete.

An order confirmation is sent automatically upon receipt of an order, to the email address you provide. You must check this order confirmation to ensure that your details and your order details are correct, and contact us as soon as possible if anything is incorrect. The order confirmation does not form a contract of sale.

Orders to Alice Caroline Ltd are subject to acceptance and product availability.

If we do not have stock of a particular item in your order, we will contact you as soon as is practical to outline your options – whether it is to wait for re-stocking, swap for a different product, or refund part or all of any payment made.

No contract of sale will exist between Alice Caroline Ltd and you until the time when we dispatch the products to you. We will confirm product dispatch via email.

Delivery

UK: Your parcel will ship first class Royal Mail as standard. You can also choose Next Day Delivery, please check our Delivery and Returns page for more information on this service.

INTERNATIONAL: Your parcel will ship with Royal Mail’s Standard International service, which does not provide a tracking number, so parcels sent this way cannot be tracked or traced. If you would like to purchase tracking and insurance please do so within the checkout process by choosing Tracked shipping.

Overseas customers (delivery address outside of the UK) may have to pay import duties or taxes charged when a package arrives in your country. You are responsible for paying such charges in order for your package to clear local customs. Please contact your local customs office if you need more information.

LOST GOODS: Any non-delivery of goods must be reported to us within ten (10) weeks of placing your order. Unfortunately we are not responsible for loss of goods if an incorrect or incomplete shipping address is supplied.

Returns & Cancellation

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase for any reason you may contact us within 14 days of receiving your goods. Items must be returned to us, in their original condition within 28 days of purchase. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a consumer.

Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

In order to serve you most efficiently, reputable third-party banking services (including PayPal) handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.